4 Quotes to Get You Pumped-Up About Customer Success

Customer success.

1. “If you just communicate, you can get by. But if you communicate skillfully, you can work miracles.” — Jim Rohn, Entrepreneur, Author, and Motivational Speaker

2. “It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” — Patricia Fripp, Sales Trainer, Executive Speech Coach

3. “There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!” — Ben Cohen, Co-Founder Ben & Jerry’s

4. “Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?” — Jeffrey Gitomer, Business Trainer, Author, and Professional Speaker

5. (bonus) “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” — Mahatma Gandhi

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Matthew Corpuz

In a fast-paced and ever-changing world that demands adaptability, I see opportunity rather than fear change.